FAQ

What forms of payment do you accept?

We accept all major credit cards, debit cards and wire transfers.

How can I check the status of my order?

You can email us anytime at orders@liftfoils.com, but we’ll e-mail you directly with scheduling updates. 

Where do you ship?

We ship worldwide with very few exceptions. Please contact us for any questions.

What type of safety features exist in the eFoil?

The eFoil automatically shuts off when the hand controller touches the water, or when the trigger on the hand controller is released. The most important safety feature to note is the use of protective equipment and caution while using the product to avoid injury while riding. We provide videos and tutorials to aid owners in their learning experience, you can watch our safety overview video here:

How much maintenance does the Lift eFoil require?

Our components and cables are triple sealed from moisture and composed of high quality corrosion resistant materials requiring little to no maintenance.

The most important maintenance is to regularly inspect your board for damages that could have occurred after wipeouts and/or regular use. Proper cleaning with fresh water and storage outside the sun after use is also advised.

Who can use a Lift eFoil?

We recommend the eFoil for persons ages 16 years and older. Larger people are capable of riding a Lift eFoil, but our factory recommendations for most of our boards are 100 lbs. – 250 lbs. Our Cruiser board is built to handle riders up to 275 pounds comfortably.

How hard is it to ride an eFoil?

People who have any experience surfing, skateboarding, snowboarding and/or foiling will quickly be able to master the Lift eFoil.

For those with no experience, don’t worry. It’s very easy to learn how to use the Lift eFoil. We have specifically designed a system that is easy to use and fun for all types of levels- from beginners to advanced riders. To see how easy it is we have a number of first ride video available on our Youtube Channel at youtube.com/liftfoils

What happens if I run low on battery while riding the eFoil?

The eFoil hand controller will automatically throttle you back to a low power setting, to help you to get back to shore safely.

How many eFoil boards do I have to choose from?

Lift offers four boards, you can find more detail on our complete Efoil pages.

Does the eFoil have any warranties?

Yes. Warranty Page

What does the limited warranty cover?

The manufacturer’s limited warranty covers any defects in material or workmanship under normal use during the warranty period.

During the warranty period, we’ll replace, at no extra charge*, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

*Customer is responsible for all shipping costs.

How long does the coverage last?

Please see our full warranty information here: Warranty

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Can I return my eFoil ?

All sales are final on all products.

What do I do if I receive a damaged product?

Product damaged during transit will be replaced at no cost to you. Product damaged during normal use may be returned and repaired for a fee, after evaluation by us.

How can you tell the difference between an ODU versus a Fischer connector and/or cable?

Several ways! The easiest & quickest ways are by visual inspection – either by the cable color or pin count. ODU cables are grey in color, whereas Fischer cables are black in color. Another way is by looking more closely at the cable ports. ODU cables & components have eight (8) pins, whereas Fischer cables & components have five (5) pins.

If you have additional questions, please contact support.

When would I use a Fischer Adapter Cable?

If you have a board with an ODU ebox, and a new battery with a Fischer connecter, you will need to purchase the Fischer Adapter Cable.

How long will we keep ODU cables in stock?

We plan to keep these in stock for the foreseeable future.